Privacy policy

Privacy Policy

Last updated: July 18, 2026

Pony Express Bullion LLC ("Pony Express Bullion," "we," "us," or "our") respects your privacy. This policy explains what information we collect, how we use it, and the choices you have. It applies to pebullion.com and to our dealings with you as a customer.

Information we collect

Contact details you give us — name, email, phone, billing and shipping address — when you join our waitlist, create an account, or place an order.
Order and payment information needed to process a purchase or sale. Card and bank details are entered directly with our payment processor; we do not store full card numbers on our systems.
Identity-verification information we are required to collect for certain transactions under federal anti-money-laundering (AML) rules — which may include a government identification number and a copy of a government-issued ID for qualifying purchases or sales.
Website usage data such as pages viewed and general location, collected through standard analytics and cookies to keep the site working and improve it.

How we use your information

To process, fulfill, insure, and ship your orders, and to arrange purchases we make from you.
To verify identity and comply with our legal obligations, including the Bank Secrecy Act, IRS Form 8300 cash-reporting rules, and our AML/KYC program.
To communicate with you about orders, respond to questions, and — only if you opt in — send market updates and offers. You can unsubscribe at any time using the link in any marketing email.
To detect and prevent fraud, and to protect the security of our customers and business.

How we share information

We do not sell your personal information. We share it only as needed to run the business:

Service providers — our payment processor, fulfillment and shipping partners (including our wholesale supplier), email service, and technology vendors, who may use it only to perform services for us.
Legal and regulatory — government agencies, regulators, or law enforcement when required by law or to file reports we are obligated to file (for example, currency-transaction or suspicious-activity reporting).
Business transfers — in connection with a merger, sale, or similar transaction, subject to this policy.

Data retention

We keep personal information for as long as needed to provide our services and to meet legal requirements. Records tied to AML/KYC and tax obligations are retained for at least five years, as required by federal law.

Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your choices

You may request access to, correction of, or deletion of your personal information, subject to records we are legally required to keep. To make a request, contact us using the details below. You can opt out of marketing email at any time without affecting order-related messages.

Children

Our site and services are intended for adults 18 and older. We do not knowingly collect information from children.

Changes to this policy

We may update this policy from time to time. The "last updated" date above shows when it last changed, and material changes will be posted on this page.