Returns & Cancellations

Last updated: July 18, 2026

Because we deal in precious metals whose prices change by the minute, our returns and cancellations policy is different from an ordinary retail store. Please read it before you order.

All sales are priced to the live market

When your order is confirmed, we lock your price and, in turn, lock in our own cost against the market. For that reason, orders are considered final once confirmed, and precious-metals products are not returnable simply for change of mind.

Cancellations and market loss

If you need to cancel a confirmed order, or if you fail to pay or a payment is reversed, the order is subject to a market-loss adjustment: you are responsible for the difference if the metal's market price has fallen below your locked price, plus any applicable fees. If the price has risen, the difference is not owed to you. There is no market-loss charge where the price has not moved against us; in that case a cancellation may be accepted with only any applicable processing fee.

Damaged, defective, or incorrect shipments

We inspect and insure every shipment, but if something arrives damaged, defective, or not what you ordered:

• Contact us within 5 business days of delivery, before opening or altering the product beyond inspection.
• Keep all original packaging and materials.
• Do not accept a package that shows visible tampering or damage — note it with the carrier and contact us the same day.

We will work with you to correct the issue, which may include a replacement or a refund once the item is returned and verified.

Return authorization and process

Any approved return requires prior authorization from us. Do not ship anything back without contacting us first — unauthorized returns cannot be accepted or insured. Approved returns must be shipped fully insured using the method we specify, and remain your responsibility until we receive and verify them.

Refunds

Where a refund is approved, it is issued to the original payment method after the returned item is received, inspected, and authenticated. Please allow a reasonable processing period. Any market-loss adjustment or applicable fees will be reflected in the refund amount.

Authenticity Guarantee

Every item we sell is guaranteed genuine. If any piece you purchase from us is determined not to be authentic, we will refund it in full — no time limit, no restocking fee, and we cover return shipping. This guarantee is not affected by the market-loss terms above.

Questions

Reach us at info@pebullion.com before returning anything, and we'll walk you through it.